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Our Mission

Our Mission is to assist you as best we can on the road to recovery-- to get you back to the life you enjoy without limitations.

We will accomplish this by providing prompt service and ensuring total customer satisfaction.

We secure your personal information through knowledgeable representatives and provide a safe and supportive work environment for all.  


At First Care Physiotherapy Clinic, we intend to:


  • Respect our company guidelines, bylaws, and regulations

  • Pursue Quality and Excellence through our commitment to continued improvement and learning

  • Provide contemporary care information to clients

  • Become an understanding, supportive, and caring network to our patients

  • Develop and maintain our effective leadership, mutual respect, and consideration for all

Our Statement of Values






For Blessing of Hands

Blessed be the works of your hands.
Blessed be these hands that have touched life.
Blessed be these hands that have held pain.
Blessed be these hands that have embraced.
Blessed be these hands that have tended gardens.
Blessed be these hands that have planted new seeds.
Blessed be these hands that have harvested ripe fields.
Blessed be these hands that have become knotty with age.
Blessed be these hands that are wrinkled and scarred from doing justice.
Blessed be these hands that have reached out and been received.
Blessed be these hands that hold the promise of the future.
Blessed be the works of your hands.

~ Diann Neu

The Smoke Free Ontario Act came into effect May 31, 2006.  This Act entitles all employees, including care providers in Ontario, to a smoke-free workplace.  

First Care Physiotherapy requests the clients and support personnel or family members refrain from smoking one (1) hour prior to receiving services. Legislation states that smoking is not allowed while service is being provided.  

Please abide by this law and help create a healthy environment for yourself and the professionals that serve you.

Privacy Principles as related to PIPEDA:

1 – Accountability

All First Care Physiotherapy staff members and Physicians are responsible for your personal information and take full accountability for its protection and safekeeping.   

2 – Identifying Purposes

The purposes for which your personal information is collected will be clearly identified by First Care Physiotherapy at or before the time the information is collected.

3 – Consent

Your explicit knowledge and consent is required for the collection, use, or disclosure of personal information, except where inappropriate.  We encourage ongoing communication with our patients to ensure you are making informed decisions on how you would like to proceed with us.  This ensures that you are part of the decision-making process.

4 – Limiting Collection

Information is always collected by First Care Physiotherapy employees by fair and lawful means.  The collection of personal information is limited to only what is deemed necessary for the purposes identified by First Care Physiotherapy.

5 – Limiting Use, Disclosure, and Retention

We never disclose information about your individual visits, personal information that you share such as your name, address, e-mail address, telephone number, credit card numbers, etc., to any outside parties, except when required by law. Personal information is retained only as long as necessary for the fulfillment of their original and clearly stated purposes.

6 – Accuracy

Personal information shall be as accurate, complete, and up-to-date as is necessary for the purposes for which it is to be used.

7 – Safeguards

Personal information shall be protected by security safeguards appropriate to the sensitivity of the information.  First Care Physiotherapy Clinic does not sell, has never sold, and will never sell personal data to marketers without explicit permission from you.

8 – Openness

First Care Physiotherapy prides itself on open and clear communication.  We will always make available to clients specific information about our policies and practices relating to the management of personal information.

9 – Individual Access

Upon request, you will be notified of the existence, use, and disclosure of your personal information and will be given access to that information.  You will be able to challenge the accuracy and completeness of the information and have it amended as appropriate.

10 – Challenging Compliance

We maintain channels of communication for you to contact us with any challenges or concerns regarding compliance with the above principles and our privacy policy.  We will handle your questions with consideration and follow up with you in a timely fashion, either by phone call or email.  

You can reach us by simply calling First Care Physiotherapy Clinic at (905) 453-3883 or by email at

If requested, information on other complaint procedures that may be applicable to you will be provided.


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